TotalDesk v1.8.0 free - Helpdesk Knowledge Base & Ticket System plugin (Gpl license)

TotalDesk v1.8.0 free – Helpdesk Knowledge Base & Ticket System plugin (Gpl license)

TotalDesk v1.8.0 free – Helpdesk Knowledge Base & Ticket System plugin (Gpl license) is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

File NameTotalDesk v1.8.0 free – Helpdesk Knowledge Base & Ticket System plugin (Gpl license)
File Versionv1.8.0
File TypeGPL

TotalDesk v1.8.0 free – Helpdesk Knowledge Base & Ticket System plugin (Gpl license) Features

  • Ticket System
    • 3 Differnt New Tickt Forms
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Page
    • Set default values for new tickets
    • Set own ticket Status
    • Set custom ticket Types
    • Set custom ticket Project / Systems
    • Attachment Support
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Form
    • Saved replies
    • Logging / History system
    • XLS export
    • Reporters & Agents can reply to Email
    • Ticket Overview (assigned to, status in colors)
    • Set Inbox Archieve Folder
  • Notifications
    • Email Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been created
    • Notify when someone replied
    • Notify when a status has changed
    • Notify when an agent has ben assigned
  • Livechat
    • Start a chat with a new subject (new ticket)
    • Enter a chat with a given ticket ID
    • Send a message (new ticket) when no agent is online
    • Every chat conversation will be saved
  • Knowledge Base
    • Create a FAQ based on a ticket
    • Group FAQs into topics
    • Set custom Icons for Topics
    • Live search for FAQs
    • Track FAQ views

TotalDesk v1.8.0 free - Helpdesk Knowledge Base & Ticket System plugin (Gpl license)

Download TotalDesk v1.8.0 free – Helpdesk Knowledge Base & Ticket System plugin (Gpl license)

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